Griffin Ford Review By John Hermes

My 2016 Explorer XLT had low rear brake pads after 21,000 miles. These are mostly hiway miles. Ford only warranties brake pads for 1-yr or 18k miles. So, Griffin understanding my displeasure that no new car should go through a brake job at 21K, goes to work on my behalf. They found a seized-up caliper on the rears and had the repairs done under warranty as it should have been. Why it had to be a fight with Ford, I don't know...but the Griffin service rep and manager made it right and saved me a $400 repair need.