Griffin Ford Review By Karen Carter

We were very satisfied with our Sales Rep Briar, that went the extra mile in bringing the price into line with what we were after, for the pre-owned Explorer that we bought on Sat. 2/10/18. However, there is nothing more frustrating, that to wake up to 8" of snow, to be warmly greeted by a dead battery, not even 12 hours after driving it off of your lot. The more frustrating part, will be that we'll have to take time out of our already busy schedules on a Monday morning, to go spend another chunk of change to replace that Battery, when I would have presumed that the Griffin Ford would have ensured that the vehicle was fully functional, before I drove away with it.I am angry beyond words, after spending $28,000 on this beautiful vehicle, to have to turn around and open my wallet yet again so that the dang thing will operate! I am not pleased in the least since my limited 3 month warranty has a $200.00 deductible, so there is not recourse from having to shell out the money to replace it...However...I did receive a call from the Sales Manager today (2/12/18), that rectified the situation by sending a check in the mail, to cover our costs for the new battery. It was a class act, that I will never forget! Thanks for such great customer service, to make things right!