Customer Reviews

I don't know what the deal is in regards to washing the vehicle after the service is completed. The last two times I was told we will wash your vehicle before you pick it up and both times this did not happen. The dealership has sold me two new Fords the past two years and they are professional, courteous, and proficient in their work other than the above mentioned issue. Recommended dealership non the less.

Mike and Anton provided exceptional customer service. I went in to trade in my vehicle. They made sure I got the best trade in value! I also purchased a car that same day. Best car purchase experience I have ever had. No buyers remorse what so ever! I got an awesome deal on my new car and they even gave me weathertech car mats! Extremely happy customer! These guys are awesome!

I bought a car from Griffin Ford Tony Millers was a great cars sales....

UPDATE: So, to their credit, I received a phone call the day after posting my original review as they were looking to find out exactly what happened with my truck. I walked them through the situation and explained it step by step, after which they were fully apologetic and offered a bunch of services at no cost for me with the truck, but I declined. In response they did decide to reimburse me for a decent portion of the repairs. Again, to their credit, this is far more response than I would have expected and they fully initiated the contact on their own and sought me out, I didn't do anything other than post on my experience. Thank you for the follow up and for trying to make the situation right. Incidents happen and it's not okay, but when a company genuinely tries to rectify the issue, that much I genuinely do appreciate.ORIGINAL POST:I brought my truck in about a month ago to have a noise looked at, it was making a grinding sound between 30 and 40mph at low RPM. I explained the problem, gave them specific details of when it would occur, but they said they just couldn't find the issue even though I could get it to happen all the time. They ended up trying 3 or 4 different things and I wound up paying A THOUSAND DOLLARS on something they "hoped" they had fixed. Spoiler alert: they didn't. I pick my truck up and not only is the problem still there, it's WORSE, and this time I actually get video of when it's occurring and how it sounds. I take it back the next day and despite the video they STILL can't find it! The next week I take it to a local shop and they find the problem in under 30min and my total bill was UNDER $30! I WASTED multiple days and A THOUSAND BUCKS on your terrible service department. Thanks for stealing money from me, consider me at least one person you'll never see again.

Great experience they worked real hard to earn my business. But not pushy. Thanks Peter

The Collision center is awesome, Chris Marquardt was very professional and knew what he was doing. Would take my vehicles back here without hesitation. Thanks Chris!