Customer Reviews

Griffin Ford has earned our business several times over, we buy several trucks each year, and every time Griffin is the seller.

**UPDATE**I did finally speak with a Manager. We talked things out and I kind of wrote it off like nothing would change. He called me back I missed his call and ignored another call because I was over the whole issue(s) and was never going back. He was persistent and we talked it out. I understand that there was communication break down between the service writer and myself on some of the issues. I am going back there for my next oil change and hopefully a trade value so I can budget for my next car come spring/summer. Mistakes were made and I just hope they keep working this hard for everyone business. They seem to be moving in the right direction, at least in my case.I did change my star rating from 1 star to 3. As I hope they keep working to get better and I will try to give another update in a few months.Below is the original PostGO TO A DIFFERENT DEALER. I got the WORKS Package (oil change, tire rotation, etc) on 11/6/17. They said my front brake pads were at 3mm. On 11/13/17 my inner RH brake pad was metal on metal. I looked at my last inspection report (5,000 Miles ago) and they said my pads were at 3mm but in the Red on the inspection (this time 3mm and in the yellow). I also changed all my lug nuts for new ones, and they knock a chrome cap off one and didn't tell me. Another time I had my front RH tierods changed (beginning of Sept. 2017) and was quoted $177 for both inner and outer - which I thought was a mistake but I took the deal, when I arrived they told me that this was only for the outer I provided proof to what I was told but they said it would me more than 1 day to get the inner, when I pressed the service writer to admit to the mistake and I would just accept the screw up, he wouldn't. So, I told them to order one from NAPA/another dealer, and have it done that morning, but they said everyone was out. I was fuming, so I had them put the inner in and got out of there, but before I left I stopped at their parts dept. and asked; they did have the part in stock. They seem to like lying to me and not admitting to a mistake. I have emailed them about my issues and I have never gotten a phone call or email response. I think that it is safe to say I will not recommend them as a dealer. Lastly, I have asked for a trade value when I have take my car when I was in for a oil change the last 4 times and have yet to talk with a sales person or used equipment manager. Please see the attached photos for my proof of just one of my issues with Griffin.

Excellent service and very knowledgeable and kind staff.

Wayne was great with helping me find my new car. The staff was very friendly and I overall enjoyed my experience.