Customer Reviews

Vary satisfied with the service.

Fast service friendly customer service

I recently had the works package with the tire rotation completed. I was quoted a certain price for front brakes and rotors. I decided to do it myself 2 days later. Upon trying to remove the front right tire, it was locked in with corruption and rust. I kicked the tire, used a hammer and break free fluid. It took about 10 minutes which made me think. Didn't I just get the tires rotated? 🤔 I think that is a fair question after just paying $220 in repairs.I always go there for service on my Ford and have been generally happy but this is a bit disappointing and a little frustrating.

Saying that the Griffin staff was professional sounds sterile, but they are professional, but not sterile, The actual feeling we came away with is that everyone we met treated us with respect and were friendly and engaged with us without giving the feeling that their interest in our satisfaction was forced behavior. We knew we wanted an Edge to replace our Escape and started out the process in the Used Car area. Within 15 minutes we were seated with Glen Pavlovich in New Cars exploring the features of the new Edge. Within two hours we had selected an SUV. After a test ride, the first decision was the color made by actually seeing cars, not small dots in a brochure. Next was the options available. We wanted all the new safety features and ended up selecting an Edge Titanium. We picked our Edge up the next day. Glen was great through the entire process, but he really made the A+ grade as he walked us through how to use the features of the Edge at delivery. He was as happy to show us the Edge as we were to be sitting in it at delivery. Everyone we met from our being greeted at the door through delivery receives high marks for making our Edge buying experience GREAT.